Help Center
We're here when you need us.
Most answers are below. If you can't find what you're looking for, drop us a ticket and we'll respond within one business day — usually a lot sooner.
Getting started
Once you've signed in, hit New Campaign in the sidebar. The wizard walks you through your business profile, picks a scene template (or builds one from a description), and lets you paste up to 100 LinkedIn URLs or upload a CSV. We take it from there.
Our scan agent looks at LinkedIn, public business records, property databases, and deliverability checks to recommend home, office, or both. Each address comes with a confidence score so you can decide what to ship.
Your campaign goes through three automated stages: Scan (find verified addresses), Enrich (research the prospect's company + team), and Generate (create the personalized postcard). You'll see live progress in the Campaigns tab.
Reviewing + approving
Open any campaign and click the Reviews tab. Each postcard shows the front, with a flip for the handwritten back-of-card note. Approve, edit, or regenerate inline.
Hit Edit on any review card. You can swap the prospect photo, replace the company logo, edit the handwritten message (or have AI rewrite it with your direction), and change the template. Regenerate when you're ready.
In the back-message editor, type your own version ("more playful tone, mention they spoke at SaaStr") and hit Regenerate. The AI will treat your text as guidance and rewrite, while saving your direction so you can iterate.
Shipping
Only after you approve. Each approved card is written by hand — a robotic arm holding a real pen writes your note in genuine ink — then the front design is printed and it's sent first-class USPS. You'll see tracking IDs the moment each one ships.
In the Shipments tab of a campaign, select multiple draft shipments and click 'Submit N for printing'. They're sent serially so you get predictable cost reporting and clear progress on failure.
We update each shipment in near real time as it moves — printing, in transit, delivered. The Shipments tab always reflects the latest known state.
Billing + credits
1 credit = 1 reviewed/approved postcard sent for mailing. Research, AI drafts, generation retries, and failed scans do not spend credits.
Yes. Pay-as-you-go credits never expire, so you can top up now and send when you're ready.
Buy credits from the Billing page in your dashboard, no plan change needed.
There is no subscription to cancel on pay-as-you-go billing. Enterprise invoicing can be handled with your account team.
Still stuck? Send us a note.
Tell us what's happening. We read every ticket and reply within one business day. (You can submit without an account — we'll email replies.)